Our Services
Explore how we can help you save time, reduce costs, and scale smart — across multiple service areas.
Customer Support
What we offer:
Friendly, results-driven agents for both inbound and outbound communication — fully aligned with your business tone and workflows.
We handle:
- Call answering & message taking
- Appointment scheduling or confirmations
- Outbound campaigns (renewals, check-ins, updates)
- Follow-ups and client retention
- CRM & ticketing system usage (HubSpot, Freshdesk, etc.)
Healthcare Support
What we offer:
Bilingual agents trained in patient communication and U.S. healthcare workflows. Fully HIPAA-compliant processes.
We handle:
- Eligibility verifications & insurance confirmation
- Appointment setting & rescheduling
- Reminders via call, SMS, or email
- Patient follow-ups and care coordination
- Intake support and EMR navigation
Back Office Solutions
What we offer:
Reliable admin support so you can focus on your core operations.
We handle:
- Document management & digital filing
- Data entry and spreadsheet maintenance
- Shared inbox monitoring
- Online form completion
- Internal records tracking & audits
- Daily reports and summaries
Specialized Process Support
What we offer:
When you have internal processes that need consistency, precision, and ownership — we step in as a real extension of your team.
We handle:
Tailored workflow execution
Internal SOP development & documentation
Workflow optimization & automation support
Weekly metrics & performance tracking
Quality assurance audits
Who this is for:
Businesses with custom workflows or compliance needs who want reliable long-term partners.
Why Choose CareTalk?
✔ Bilingual support (English & Spanish)
✔ HIPAA-compliant healthcare workflows
✔ Flexible staffing (full-time, part-time, seasonal)
✔ Fully remote and secure operation
✔ Agents trained to match your tone, brand, and culture
