About Us
At CareTalk, we do more than offer services — we build partnerships based on trust, efficiency, and results.
Who We Are
CareTalk is a bilingual BPO (Business Process Outsourcing) company providing high-quality call center, healthcare, and back-office support services.
Our team is based in Colombia, with deep knowledge of U.S. business workflows, especially in the healthcare sector, ensuring seamless and secure collaboration.
We help clients save time, reduce costs, and scale smart — all while delivering warm, human-centered service.
Meet Our Leadership Team
We’re proud to be led by professionals with over a decade of hands-on experience in multiple industries.
Tatiana Vargas
Co-founder- Specialists in Healthcare Operations
With over 10 years in healthcare administration in Miami, Tatiana brings expert knowledge in back office, eligibility, and patient communication. Her experience ensures we deliver HIPAA-compliant services tailored to medical practices.
Jonathan Vargas
President, Customer Experience & Operations Specialist
Jonathan has over 12 years of experience in real estate, customer service, cybersecurity, and data handling in Colombia. His strategic mindset and tech-savvy approach drive the performance and security of our client-facing operations.
Kelly Valencia
Head of Operations, Process & Team Management Professional
With a background in marketing, process management, and team leadership, Kelly ensures every project runs smoothly. She’s known for transforming complex operations into efficient, scalable workflows.
Our Advisors
Our Advisors
Our front-line advisors are the heart of CareTalk. Trained in both customer support and healthcare-specific tasks, they bring warmth, professionalism, and clarity to every interaction.
- ✔ English and Spanish-speaking
- ✔ HIPAA-compliant workflows
- ✔ Ongoing training & performance tracking
Trusted by Companies Like Yours
We are proud to support mission-driven organizations that value service, precision, and professionalism. From healthcare providers to administrative teams, our clients trust us to handle what matters most — with care, clarity, and consistency.
